How outsourcing can support your startup’s growth

“Do what you do best and outsource the rest” 

Famous words from business philosopher Peter Drucker but outsourcing can be daunting or unknown for some.

Talkr explains how outsourcing can help your company grow and how to get the most out of it.

1. When to outsource

2. Questions you need to ask yourself

3. Be strategic

4. Keep a constant culture

WHEN TO OUTSOURCE

Outsourcing has helped some of the world's most well-known startups, like Slack, Groove, and UpWork, grow or pivot. So, how do you know when to stay in-house and when to outsource?

There are numerous areas of your business that can be outsourced at various stages of a startup's life cycle. When a startup's internal resources are no longer allowing your company to grow as quickly as you would like, current staff are overworked, and customer happiness is slipping, companies like Talkr can step in. 

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“Working with the Talkr team is enjoyable - they are super-professional and clearly excellent people-people. The high quality of the outsourced team we hired was impressive and the smooth process provided by Talkr to us and them made it easy to see we had made the right decision.”

Eliav Rodman, MyInterview

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Talkr will connect you with experienced and dedicated remote employees, allowing you to scale without soaring costs by providing you with a flat fee, simple monthly invoicing. 

QUESTIONS YOU NEED TO ASK YOURSELF

The option between outsourcing and insourcing is a tricky one for founders, from extending teams abroad to launching new products, therefore it's critical to ask the proper questions. We've compiled a list of what we believe are the most important questions that any startup should ask.

• Is this function essential for my business? No amount of outsourcing will cover the need for internal leadership but it will help you expand, particularly in those areas with significant overheads such as customer support

• Will it help me cost-effectively scale my business? ROI is important. This is why Talkr does the heavy lifting in terms of finding you the right talent and successfully onboards them into your business

• Will it save me time and lead to quicker operational benefits? Adding more firepower will naturally allow your business to expand quickly but these need to be the right people. Talkr works closely with companies to ensure all new team members are the right fit.

BE STRATEGIC

Know where your startup is headed and staff it appropriately.

Fast-growing businesses that want to engage with their community by providing quick responses across all platforms, professional help in all languages, and a consistent tone of voice may find this difficult to manage in-house.

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“The model was so successful that within a month I had decided that I needed to have a support person to myself and that I needed to hire extra people to support the rest of my senior team!”

Alice Weightman, Hanson Search

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Clients who want their customers to interact with humans rather than automated chatbots, but have a limited go-to-market time, will require additional support to address high-volume sales periods such as Christmas. As a result, the flexibility that outsourcing gives allows companies to quickly scale as and when it suits them.

KEEP A CONSTANT CULTURE

Brand compatibility and integration are critical factors to consider when selecting an outsourced partner. The onboarding procedure is crucial. We ensure that the people we hire are completely immersed in your way of thinking and share your vision and values. We have a tried and tested internal onboarding process that will integrate your new employee into your company, this we know will give you results as quickly as possible and make them feel a valued member of your team.

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"From the outset, we received insightful, clear and ongoing communications. Always working hard to understand not only the role and the candidate required, but to work closely to ensure each candidate was prepared, right for the job and enthusiastic”

Kim Fletcher, Learnerbly

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CONCLUSION

You need to ask yourself the right questions but we believe that any business would benefit from outsourcing. It offers you the ability to scale quickly and cost effectively, flexibility and widens your talent pool in order to find the right people for the right role.

You can visit our page here to learn how Talkr can help you increase your startup's performance and scale-up your desired workforce.