FAQ

  1. Talk to us to give us a brief on the role and candidate profile you are looking for.

  2. We find you brilliant candidates that fit your company and customer vision

  3. We support your onboard and help quickly integrate support superstars into your company

  4. Keep it straightforward; one monthly flat fee that we invoice monthly in advance which includes employee salary, payroll, HR, legal, software, IT hardware and support and all local and employee taxes

  5. Use our expertise to ensure you have the right foundations to build and scale a successful customer support team

How does it work?

How much does it cost?

Our average cost is between £1595 - £2050 per month per employee who is dedicated to your company. The cost depends on the complexity of the role and seniority of the employee. Contact us and we will be able to give you a free quote.

How long is the contract?

Our standard contract is an initial three month period which starts on the day the first person joins, after the first three months this moves to a one month rolling agreement with a one month notice period.

We can also look at doing fixed term project contracts, Contact Us for details on terms and pricing.

Yes, we encourage you to meet the team in person in North Macedonia as it helps build that employer/employee relationship.  It is a short flight from both the UK and Israel. There are plenty of hotels at very reasonable rates and we can help you with recomendations. We can provide office space and meeting rooms for you to use while you are working with the team. It is also possible for staff to get visas to travel to attend company events or just to meet colleagues, if and when appropriate.

Can I visit my staff in North Macedonia?

How do I select my new team members?

Talkr sources qualified candidates

We send you a shrtlist of the best candidates to review

We help to coordinate one to one interviews between you and the candidate

Once you find someone you want to work with you tell us and we make an offer and sign contracts

Talkr have a first screening call with the candidate

Candidates complete written assessment and Video Interview

Does my team have an office to work from?

Yes, our office is located close to the centre of Skopje. We give all staff laptops to work with as most of our clients have their teams working hybrid with some time in the office and sometime from home. We do hire people who live in towns outside Skopje and they tend to work remote first.

Are the employees I choose only working for me or other companies as well?

When hiring someone into your team through Talkr they will work solely for you and your company. This dedicated model is much better at making sure that your team are truly integrated into your business and also are able to get the product knowledge and brand voice ensuring a positive expereince for your customers.

Do you just do support roles or do you find people for other roles too?

While the majority of our clients have support teams with us we do also have clients who have Recruitment Sourcers, Marketing Assistants, Customer Success teams, Product Managers, Technical Support, Customer Ops.