How is AI changing Customer Support
Realising AI's potential requires it to be used where appropriate and in the right way. Rather than blindly adopting new technologies and processes, customer support leaders must
How to build and nurture exceptional Customer Support teams
According to a recent Gartner survey, 64% of Customer Service and Support leaders were focusing on business growth in 2022. It's clear that every organisation needs a top-notch customer support team now more than ever.
6 tips to improve your team’s Customer Support skills
Having a top-notch product or a skilled team it's the often-underestimated art of customer support that can make all the difference. Your customer support team is the face of your company…
Scaling customer support for startups: Pros and Cons of Outsourcing vs. In-house
In the dynamic landscape of a rapidly expanding tech startup, managing customer inquiries can quickly evolve from a manageable task to an overwhelming challenge. How can you effectively manage and scale your customer support while maintaining focus on your core business activities?
5 ways that will stop you from losing customers
Take your support to the next level and create lasting connections with your customers.