Outsourcing Trends in 2024: what will tech companies be outsourcing
The landscape of outsourcing is evolving rapidly, driven by advancements in technology and changes in business strategies. For tech companies, outsourcing has become more than just a c…
Dedicated outsourced support teams solve customer problems quicker
In our experience dedicated outsourced support teams, meaning they only work for one company, will resolve your customer incidents quicker than a team that is shared. A recent Talkr poll of customer support leaders shows…
Beyond tickets. How customer support can directly impact revenue
Customer support is no longer just about answering support tickets and addressing customer complaints. In fact, it's a critical aspect of driving revenue and growing your business. Here are some ways in which your support team needs to help drive revenue